Claim Window Distribution
Overview of the industry standard time limits for filing return claims across all 30 competitors.
Claim Process
Email [email protected] or call
Issues Covered
Quality, damage, missing, wrong items
Documentation
Photos helpful
Special Notes
Refunds in 7-10 days. Resends available if unsafe due to delay.
Claim Process
Contact support
Issues Covered
Dissatisfaction
Documentation
Yes (may require photos)
Special Notes
Subscription model. Member satisfaction guarantee.
Claim Process
Email [email protected]
Issues Covered
Dissatisfaction
Documentation
Yes (may require photos/return)
Special Notes
No exchanges for perishables. Credit/refund possible.
Claim Process
Call 1-866-482-5887 or Live Chat
Issues Covered
Dissatisfaction, damage, quality, missing/wrong
Documentation
Contact Customer Care
Special Notes
100% satisfaction guarantee.
Claim Process
Email [email protected]
Issues Covered
Dissatisfaction, out of stock
Documentation
Yes (photos of packaging and product)
Special Notes
Do not discard items until contacted. May require return before substitute/credit. Substitutions of equal/greater value for out of stock.
Claim Process
Email [email protected]
Issues Covered
Thawed, materially damaged, substantive problems
Documentation
Photos appreciated (not required)
Special Notes
Free replacement shipped via original method. Do not return perishable goods.
Claim Process
Email [email protected]
Issues Covered
Quality, damage, delayed delivery, thawing
Documentation
Description required (photos implied)
Special Notes
Discard items not cold to touch. Do not refreeze thawed fish.
Claim Process
Contact support
Issues Covered
Any reason (not thrilled)
Documentation
Not specified
Special Notes
Replace, refund, or 'do whatever it takes'.
Claim Process
Email [email protected]
Issues Covered
Dead lobsters, quality issues
Documentation
Yes with photos (lobsters on back)
Special Notes
Refund typical, reshipment not guaranteed.
Claim Process
Email [email protected]
Issues Covered
Missing items, incorrect items
Documentation
Yes with photos
Special Notes
Strict no-return policy due to scarcity/freshness.
Claim Process
Contact Customer Care immediately
Issues Covered
Missing products, order issues
Documentation
Yes with photos (required for quality complaints)
Special Notes
Redelivery, credit, or refund at discretion. Contactless delivery photos used as proof.
Claim Process
Email [email protected]
Issues Covered
Quality, damage, missing items
Documentation
Yes with photos/video
Special Notes
Credit, refund, or replacement offered. Quantity/cut size may vary.
Claim Process
Email [email protected]
Issues Covered
Damage, missing items, quality
Documentation
Yes with photos
Special Notes
Delays <48hrs case-by-case. Broken vacuum seals report within 24hrs.
Claim Process
Contact via website form or email
Issues Covered
Incorrect items, damaged items
Documentation
Not specified
Special Notes
Thorough inspections before shipping.
Claim Process
Email [email protected] or Claims Portal
Issues Covered
Spoilage, damage, fulfillment errors, theft
Documentation
Yes with photos/videos
Special Notes
Claims >$100 reshipment only. Lost packages claim within 7 days.
Claim Process
Email [email protected]
Issues Covered
Missing, shipping, quality, temp, packaging
Documentation
Yes with photos + temp reading
Special Notes
Must track and bring inside promptly. Thawing in transit normal.
Claim Process
Contact support
Issues Covered
Dissatisfaction
Documentation
Not specified
Special Notes
100% Satisfaction Guarantee. 'We will make it right.'
Claim Process
Email [email protected]
Issues Covered
Damage, quality (subpar/spoiled), late delivery (>2 days)
Documentation
Yes with pictures
Special Notes
Refunds/replacements at discretion. 15% restocking fee for pre-ship cancel.
Claim Process
Email [email protected]
Issues Covered
Damage, quality, missing items
Documentation
Yes with photos
Special Notes
$25 fee deducted if processed but not packed. No refund for bad address.
Claim Process
Report immediately
Issues Covered
Damage, fresh product issues
Documentation
Not specified
Special Notes
Strict 3-hour claim window.
Claim Process
Contact with order number/tracking
Issues Covered
Errors, damage (with Route insurance)
Documentation
Photos + tracking for insurance
Special Notes
Route insurance recommended. Consume Uni within 2-3 days.
Claim Process
Report to Foraged
Issues Covered
Not received, significantly not as described
Documentation
Yes (implied for 'not as described')
Special Notes
Marketplace model. Sellers set own policies for other returns.
Claim Process
Email [email protected] or call
Issues Covered
Defective, damaged, wrong item, delay >1 day
Documentation
Yes with photos
Special Notes
Evaluated against temp records. Delivery refusal voids refund.
Claim Process
Website claims form
Issues Covered
Carrier mistakes, delays, damage, thawing
Documentation
Yes with photos (product + pkg)
Special Notes
Refund or store credit. Loosened seals alone don't qualify.
Claim Process
Call 866-262-8846 or notify immediately
Issues Covered
Quality, mistakes, spoiled (with insurance)
Documentation
Yes with photos (box, label, product)
Special Notes
100% Happiness guarantee. Fraud investigation reserved.
Claim Process
Email [email protected]
Issues Covered
Defective, wrong items, out of stock
Documentation
Yes with photos
Special Notes
Not responsible for mishandling. Cancel 24hrs before delivery.
Claim Process
Email [email protected]
Issues Covered
Defective, damaged
Documentation
Yes with photos
Special Notes
Inspect immediately. Non-returnable due to perishable nature.
Claim Process
Email [email protected]
Issues Covered
Damage, spoilage, missing items
Documentation
Yes with photos
Special Notes
Refund or replacement. Shipping costs non-refundable.
Claim Process
Call 800-477-2967 or email
Issues Covered
Dead on arrival (live), spoilage, damage
Documentation
Yes with photos
Special Notes
Must accept delivery on first attempt. No returns on live seafood.